EZGov.uk enables British citizens to easily interface with various government agencies and services around the country. The goal of this project was to create a cloud-based personal data storage for each citizen and an intuitive, engaging, streamlined, easy-to-use process for finding and applying to health services.
A major problem was the overwhelming issues every UK Citizen’s experience when they are seeking help from being absent from work not only from their employer but also from local councils and government support services.
For anybody it is when experiencing these events that the last thing they needs is the overwhelming difficulty presented to them in identifying UK services that can help and also finding out what help and services they may be eligible for.
How Can We?
“How can we leverage technology to improve the individuals experience in returning to work (back to their current employer) after a major life changing event or episode? For instance, bereavement, illness, disability etc.”
Users and audience
Potential users covered a broad demographic range. We paid special attention to designing for at-risk groups, likely to be requesting special services, requiring the highest levels of accessibility standards.
Users frequently had complex or lengthy medical histories, requiring significant and repetitive data entry for collecting history as part of application processes.
Scope and constraints
Required consolidated data and information architecture from multiple databases, agencies, and forms into one central data source, information architecture and user experience.
Process and What I Did
I managed a team of ux and ui designers, interfaced with the client throughout research, discovery, and design strategy, worked closely with engagement management and the engineering team to understand the technical constraints.
Industry Research & Analysis
Performed industry analysis to identify best practices for breaking down complex application processes, Including Turbo Tax, Wells Fargo Mortgage Application, and Fidelity Brokerage Account Application.
User Journey Definition
Defined user journeys and process flows to support the complex technical constraints and information architecture.
Compiled and analyzed multiple lengthy pdf-based forms from various health agencies. Leveraged concepts of progress tracking, guideposts, and milestones to add transparency and orientation to the application experience. We also leveraged interstitial screens to “celebrate” completion of specific sections as well as disguise server-side data processes that would typically cause delays. By doing this, the user wouldn’t feel overwhelmed and could easily track their progress.
Wrote micro copy to facilitate transitions, success screens, and application completion.